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Frequently Asked Questions
Patient Guide
Frequently Asked Questions
Find answers about health tourism, treatment processes, travel and patient support in Turkey.
Product Information
4 questionsWater purifiers clean harmful substances, limescale, chlorine, heavy metals and microbes from water through various filtration stages.
Under-counter RO systems are ideal for home use. Direct flow systems for offices, and high-capacity systems for industrial use.
Tap water contains chlorine and various chemicals. Purified water is free from all harmful substances, pure and safe drinking water.
Pump systems consume low amounts of electricity (average 24-36W). The pump only runs when water is drawn.
Installation
4 questionsYes! Installation is completely free in all 81 provinces of Turkey. Our expert technical team installs the product at your convenience.
Standard under-counter water purifiers take approximately 30-45 minutes to install.
Yes, under-counter systems can be easily removed and relocated. You can take your device to your new address when you move.
Yes, under-counter systems can be installed in almost any kitchen. Our technical team determines the best placement.
Maintenance & Filters
4 questionsPre-filters should be replaced every 6 months, RO membrane every 2-3 years. These periods may vary depending on usage and water quality.
Yes, filter replacement is quite easy. Step-by-step instructions are provided in the user manual.
Filter prices vary by model. Annual filter set prices start from 500 TL.
No special maintenance is required other than regular filter replacement. An annual general check extends the life of your device.
Warranty & Returns
3 questionsAll Hyundai water purification systems come with 2 years official warranty.
We offer a 100-day unconditional return guarantee. If you are not satisfied after using the product, we process your return without any questions.
Warranty covers manufacturing defects, material defects and malfunctions during normal use.
Orders & Delivery
4 questionsYes! Shipping is completely free throughout Turkey.
Orders are usually shipped within 1-3 business days. Delivery time varies between 2-5 business days depending on your location.
Yes, we offer up to 12 months installment options for all credit cards.
Yes, you can pay at the door with cash or credit card.
Technical Support
4 questionsYou can call our 24/7 customer service line or reach us via WhatsApp. You can also create a support request on our website.
First, make sure the water valve is open. Check if the tank is full. Filters may be clogged. If these steps do not solve the problem, call our technical service.
If it is time for filter replacement, there may be a change in water taste. Check your filters and replace if necessary.
A slight motor sound when drawing water is normal in pump systems. However, abnormal noise is recommended to call technical service.
Still have questions?
Our patient support team is happy to help you.